Global serive platform

Customer service management system

Build the internal customer service main process.

Internally, to achieve employee performance and quality control.

Externally, realize satisfaction management driven by service evaluation.

Realize big data precipitation of customer service.

Service Intelligence Platform

Based on the first phase of big data, realize the 4S shop type service management mode, intelligent maintenance reminder, parts replacement reminder, etc

Based on the first phase of big data, realize the inventory linkage of spare parts, conduct intelligent analysis, reduce inventory and improve service speed.

Full cost management and control to achieve full cost forecast of customer service.

On the basis of the above functions, we can realize a new revenue model through information cooperation.

Equipment interconnection and cooperation

Integrate with MES to realize real-time tracking of production status and improve product competitiveness.

Establish the threshold standard of various parameters of production equipment, and realize the state linkage of production equipment.

Establish the equipment interface standard to lay the foundation for the fourth stage.

Industry service platform

Make the customer service system of Shicheng into a service platform that can be accessed by the third party.

Let the platform become the ecological entrance of goods and services in the industry.

Associated suppliers can publish goods and services.

Customers can put forward products, services and other needs on the platform.

Finally, build an industry ecological platform.